Summary:Tonight investigates the NHS Complaints Procedures. Current dissatisfaction is so widespread that last summer Health Minister, Virginia Bottomley, set up the Wilson Committee to review the whole system. JEAN ROBINSON, former Vice President of the Patients' Association, talks to three patients who have complained. GP Dr Richard Wyndham says what it is like to be on the receiving end of a complaint. From BRISTOL, Shahnaz Pakravan visits a GP practice which deals with complaints in-house and a hospital where a Patients' Representative is employed to deal with patients' concerns.
Description:Second series that investigates the Health Service,as experienced by patient and practioner.